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Frequently Asked Questions (FAQ)

General
  1. Is LAMH a voluntary or private nursing home?
      • LAMH is a private nursing home, but we also accept residents who require subsidies.
  2. What is the ward like?
      • It is an open ward with 10 to 14 residents, separated by gender.
Admission
  1. How do I admit my elderly relative?
      • Private admission: Send an enquiry email to YouMatter@leeahmooioldagehome.sg with patient’s recent medical report, discharge summary, medicine lists and chest X-ray report attached. Alternatively, click on this website’s “contact” tab and submit an admission enquiry.
      • Subsidised admission: For all subsidised cases, it must be referred to LAMH by the Agency for Integrated Care (AIC). Please approach the Medical Social Worker in the hospital or polyclinic for assistance. Family will be means-tested to see if elderly qualifies for any subsidy and how much subsidy. The application will also take into consideration of the functional status (RAF) of the elderly. Elderly must be in Category 3 or 4 (high nursing needs). Family also must indicate that they prefer Lee Ah Mooi Old Age Home so that once approved by AIC and if the Home has vacancy, the elderly will be admitted.
  2. How long does the application and admission process take?
      • The application and admission duration will depend on availability of our beds and the consideration of the resident’s needs with our nursing home’s resources. The cooperation from the family in meeting the necessary requirements, such as responding to interview appointment and preparation of documents for verification, will also affect the duration of the whole admission process.
  3. Can I choose the branch (Thomson or Silat) I prefer?
      • You may indicate your preference, but allocation will depend on bed availability and our nursing team’s assessment of suitability of the branch’s resources for your elderly relative’s care needs.
  4. Does LAMH accept non-Singaporeans?
      • Yes. Resident must be a permanent resident or holds a long-term visit pass.
  5. What constitutes LAMH’s decision to accept new residents?
      • When assessing the suitability of new residents, LAMH considers the medical and nursing needs of the applicant, the current nursing needs of our residents, our infrastructure, as well as our manpower to manage and provide good care for all our residents.
  6. At the point of admission, my elderly relative still has unused medication, milk feeds and diapers at home. Can I bring these items to LAMH for my elderly relative’s use?
      • Yes. The medication must be in their original packaging and in the doctor’s prescription list. For milk feeds and diapers, we do not accept family’s supply after the stock brought in during admission is exhausted.
  7. What do I have to bring on the day of admission?
      • Please bring your elderly relative’s medical appointment cards and a pair of slippers. LAMH provides all essential items like toiletries.
  8. Does LAMH provide transport from hospital/home to LAMH on the day of admission?
      • No. Family must arrange the necessary transportation on the day of admission.
Financials
  1. How much does it cost to stay in LAMH?
      • LAMH charges between $1,900 to $3,400 for private residents and $400 to $1,000 for subsidised residents. Additional LAMH charity assistance will be given for residents and family members on a case-by-case basis. Actual quantum of assistance depends on the resident’s and family members’ financial and social circumstances and they will be required to be means-tested using the monthly per-capita household income (PCHI) criteria.
  2. Is there a minimum contractual term?
      • No.
  3. How regularly is the resident billed? How can payments be made?
      • Monthly payments will be billed on the first day of each calendar month. Designated family member in the Admission Agreement Form will be informed before the end of each month. Payment can be made via bank transfer, cash, cheque or PayNow.
  4. Can charges be paid by Medisave?
      • No.
  5. My elderly relative was hospitalised in the previous month. Why do we still have to pay bed charges for the previous month?
      • This is because the bed is still reserved for your elderly relative even during hospitalisation leave.
  6. What is included in the program fees? Can we opt out?
      • The program fees cover leisure activities (handicraft, bingo, etc.), exercises, physiotherapy, occupational therapy, dietician services and personal hygiene services. As these programs are important to ensure our residents’ physical and mental well-being, residents may not opt out from the programs.
  7. Can the nursing home assist the resident in the application of additional financial schemes?
      • Our medical social worker and nursing team will assess and assist resident in the application based on the criteria for the Pioneer Disability Assistance Scheme (PioneerDAS), Eldershield, Interim Disability Assistance Programme for the Elderly (IDAPE) and Medisave Care.
  8. Can a resident convert from private to subsidised class at Lee Ah Mooi Old Age Home?
      • Our medical social worker and nursing team will assess the residents’ eligibility based on means-test, nursing needs and social constraints.
  9. Can my elderly relative be transferred from the Thomson branch to the Silat branch or vice versa?
      • Yes. Admin and deposit fees apply.
Life in LAMH
  1. What are the activities available to engage my elderly relative?
      • Due to Covid-19 restrictions, the range of programmes to engage our residents has been reduced. However, there are still small group activities like exercises and handicraft ongoing.
  2. Can my elderly relative bring his/her mobile phone or tablet for leisure use in LAMH?
      • LAMH does not encourage our residents to bring their mobile phones or tablets.
  3. Are there newspapers for my elderly relative to read?
      • There are both Chinese and English newspapers. Please understand that there are many residents who enjoy reading newspaper and your elderly relative must wait for his/her turn. If your eldely relative wants to have a personal newspaper, you may subscribe to the newspaper by yourself.
  4. When are the mealtimes? What food is served?
      • 8am breakfast, 11am lunch, 1pm tea break, 4pm dinner and 6pm supper.
      • Besides tree palatable meals of breakfast, lunch, dinner and two between-meals snacks, LAMH also cater to requests for special meals planned by dieticians to meet each residents’ daily nutritional needs.
      • LAMH serves non-halal meals. Special diets (e.g. blended, soft food) are also served.
  5. Can I bring food for my elderly relative?
      • Yes. However, please seek advise from our nurses on the suitability of food. Any food items brought in have to be suitable for the dietary needs of the resident. However, due to Covid-19 restrictions, visitors are not allowed to eat with their elderly relative during visitation currently.
  6. What are the visiting hours?
      • Monday to Friday: 10am to 6pm. Saturday: 10am to 1pm.
  7. Can I bring my elderly relative home or out sometimes?
      • Yes. Resident can only be brought out for outing by the designated family member as stated in the Admission Agreement Form. The nurses need to be informed in advance and the family would need to endorse a Leave/Outing Application Form.
  8. Can my elderly relative smoke in LAMH?
      • Smoking is strictly prohibited within LAMH’s premises.
  9. How is safety and security ensured at Lee Ah Mooi Old Age Home?
      • The safety of residents is ensured as our nursing staff works round-the-clock on shifts. CCTVs are also installed within the premises. Residents’ safety adnd well-being has always been our Home’s top priority.
  10. Is it safe to keep valuables at Lee Ah Mooi Old Age Home?
      • We do not allow residents to bring along their valuables such as jewellery, wallets and cash. LAMH will not be responsible for any loss of, or damage at the nursing home should these items be brought in by the resident.
  11. Can the residents use their personal items such as dentures, hearing aids and etc?
      • Yes. However, residents are advised to inform our nurses if they are retaining the use of essential items such as assistive devices (i.e. walking sticks, spectacles, dentures, hearing aids, etc.). Such  items will undergo wear and tear and the nursing home will not be liable in the event of loss or damage to the items received.
Care Services
  1. Are your staff trained in nursing care? 
      • Our inpatient services are supported by a team of dedicated doctors, nurses and para-medical professional. They must meet the minimum professional qualification set by the MOH as well as strict in-house selection criteria. 
  2. What is the ratio of care staff to residents at Lee Ah Mooi Old Age Home?
      • Our care staff to resident ratio is determined by resident needs based on resident’s acuity and the level of care required. LAMH ensures optimum ratio of care staff to resident at all times. Our team of dedicated and qualified nurses work on shifts to provide round-the-clock nursing care for our residents.
      • LAMH also actively seeks to optimise our nursing care through productivity measures. There are continuous efforts to improve workflow, re-design jobs and better utilise technology to maximise efficiency gains and productivity, and hence providing better care for our residents.
  3. Is there a resident doctor?
      • There is a resident doctor who comes in weekly. Should our nurses assess that any resident requires more frequent medical attention, they will highlight it to the resident doctor and the resident doctor will check on the resident promptly.
  4. Who can I talk to if I have feedback and enquiries towards the care of the resident?
      • You can sepak to the Nurse Manager or Staff Nurse if you have any queries. Friends and families of residents will be asked to treat LAMH staff, other residents and visitors with courtesy and respect the privacy of other residents.
  5. Does my elderly relative still have to go for his medical appointments or will consulting LAMH’s resident doctor suffice?
      • It is advised for our residents to continue going for follow-up specialist medical appointments. For chronic elderly conditions such as Hypertension, Diabetes Mellitus, etc., family is encouraged to let our resident doctor follow up with the resident.
  6. In the event of a medical emergency, which hospital will my elderly relative be admitted to?
      • Residents in the Silat branch will be sent to Singapore General Hospital while residents in the Thomson branch will be sent to Tan Tock Seng Hospital.
  7. Who are the partners-in-care of Lee Ah Mooi Old Age Home?
      • LAMH works closely with National Healthcare Group Pharmacy (Medication Supply & Blister Packing Services), AWWA (Physiotherapy/Occupational Therapy Services), Watsons (Pharmaceutical Services) and Mount Alvernia (Dietetics Services) to ensure holistic care for residents.
  8. Does LAMH allow short-term stay? 
      • Yes, residents may choose short-term stay for rehabilitation, respite or transitional hospice care.
  9. Are there ambulance services?
      • Yes, LAMH provides in-house ambulance services for non-acute hospital and TCU. However, should there be an overwhelming demand for our in-house ambulance services, LAMH may engage external ambulance services as well. In the event of a medical emergency, LAMH will call 995.
  10. What is the Resident Assessment Form (RAF)?
      • RAF reflects the physical, psychological, psychiatric, social and emotional needs of residents in NHs. The assessment is made by a nurse or doctor upon admission and 2 weeks after admission. Reassessment is done once every six months. Residents will then be assigned a functional category I, II, III or IV. Category IV represents the highest nursing need.

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