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Frequently Asked Questions (FAQ)

General
  1. Is LAMH a voluntary or private nursing home?
      • LAMH operates as a privately owned nursing home; however, we do extend our services to residents eligible for subsidies.
  2. What is the ward like?
      • The ward follows an open layout and accommodates a gender-segregated group of 10 to 14 residents.
Admission
  1. How do I admit my elderly relative?
      • Private admission: Submit an admission enquiry HERE.
      • Subsidised admission: For all subsidised cases, it must be referred to LAMH by the Agency for Integrated Care (AIC). Please approach the Medical Social Worker in the hospital or polyclinic for assistance. Family will be means-tested to see if the elderly qualifies for any subsidy and how much subsidy. The application will also take into consideration of the functional status (RAF) of the elderly. Elderly must be in Category 3 or 4 (high nursing needs). Family must also indicate that they prefer Lee Ah Mooi Old Age Home so that once approved by AIC and if the Home has vacancy, the elderly will be admitted.
  2. How long does the application and admission process take?
      • The application and admission duration will depend on the availability of our beds and the consideration of the resident’s needs with our nursing home’s resources. The co-operation from the family in meeting the necessary requirements, such as responding to interview appointment and preparation of documents for verification, will also affect the duration of the whole admission process. 
  3. Can I choose the branch (Thomson or Silat) I prefer?
      • You may indicate your preference, but allocation will depend on bed availability and our nursing team’s assessment of the suitability of the branch’s resources for your elderly relative’s care needs.
  4. Does LAMH accept non-Singaporeans?
      • Yes. Resident must be a permanent resident or long-term visit pass holder.
  5. What constitutes LAMH’s decision to accept new residents?
      • When assessing the suitability of new residents, LAMH considers the medical and nursing needs of the applicant, the current nursing needs of our residents, our infrastructure, as well as our manpower to manage and provide good care for all our residents.
  6. At the point of admission, my elderly relative still has unused medication, milk feeds and diapers at home. Can I bring these items to LAMH for my elderly relative’s use?
      • Yes. The medication must be in their original packaging and in the doctor’s prescription list. For milk feeds and diapers, we do not accept family’s supply after the stock brought in during admission is exhausted.
  7. What do I have to bring on the day of admission?
      • Please bring your elderly relative’s medical appointment cards and a pair of slippers. LAMH provides all essential items like toiletries.
  8. Does LAMH provide transport from hospital/home to LAMH on the day of admission?
      • No. Family must arrange the necessary transportation on the day of admission.
Financials
  1. How much does it cost to stay in LAMH?
      • LAMH charges between $3,000 to $3,700 for private residents and $770 to $2,000 for subsidised residents per month. Actual quantum of assistance depends on the resident’s and family members’ financial and social circumstances, and they will be required to be means-tested using the monthly per-capita household income (PCHI) criteria. Additional LAMH charity assistance will be given to residents and family members on a case-by-case basis. 
  2. Is there a minimum contractual term?
      • No.
  3. How regularly is the resident billed? How can payments be made?
      • Monthly payments will be billed on the first day of each calendar month. Designated family member in the Admission Agreement Form will be informed before the end of each month. Payment can be made via bank transfer, cash, cheque or PayNow.
  4. Can charges be paid by Medisave?
      • No.
  5. My elderly relative was hospitalised in the previous month. Why do we still have to pay bed charges for the previous month?
      • This is because the bed is still reserved for your elderly relative even during hospitalisation leave.
  6. What is included in the program fees? Can we opt out?
      • The program fees cover social–recreational activities (e.g. handicraft, bingo, simple exercises etc.), enhanced nursing care, dietician services etc. As these programs are important to ensure our residents’ physical and mental well-being, residents may not opt out from the programs.
  7. Can the nursing home assist the resident in the application of additional financial schemes?
      • Our medical social worker and nursing team will assess and assist the resident in the application based on the eligibility criteria for the Pioneer Disability Assistance Scheme (PioneerDAS), Eldershield, Interim Disability Assistance Programme for the Elderly (IDAPE), ElderFund and Medisave Care.
  8. Can a resident convert from private to subsidised class at Lee Ah Mooi Old Age Home?
      • Our medical social worker and nursing team will assess the resident’s eligibility based on means-test, nursing needs and social constraints.
  9. Can my elderly relative be transferred from the Thomson branch to the Silat branch or vice versa?
      • Yes. Admin and deposit fees apply.
Life in LAMH
  1. What are the activities available to engage my elderly relative?
      • The residents may engage in a variety of activities such as handicraft, cognitive games and exercises, depending on their abilities and interests.
  2. Can my elderly relative bring his/her mobile phone or tablet for leisure use in LAMH?
      • LAMH does not encourage our residents to bring their mobile phones or tablets.
  3. Are there newspapers for my elderly relative to read?
      • There are both Chinese and English newspapers. Please understand that there are many residents who enjoy reading newspaper and your elderly relative must wait for his/her turn. If your eldely relative wants to have a personal newspaper, you may subscribe to the newspaper by yourself.
  4. When are the mealtimes? What food is served?
      • 7am breakfast, 11am lunch, 2pm tea break and 5.30pm dinner. 
      • Besides 3 palatable meals of breakfast, lunch, dinner and 1 between-meals snacks, LAMH also caters to requests for special meals planned by dieticians to meet each resident’s daily nutritional needs. 
      • LAMH serves non-halal meals. Special diets (e.g. blended, soft food) are also served. 
  5. Can I bring food for my elderly relative?
      • Yes. However, please seek advice from our nurses on the suitability of food. Any food items brought in for residents must be of the same diet consistency ordered by the doctor or speech therapist. Do note that due to the Covid-19 restrictions currently, visitors are not allowed to eat with their elderly relative during visitation.  
  6. What are the visiting hours?
      • Monday to Friday: 10am – 6pm. Saturday, Sunday and PH: 10am – 1pm. 
  7. Can I bring my elderly relative home or out sometimes?
      • Yes. The resident can only be brought out for outing/home leave by the designated family member as stated in the Admission Agreement Form. The nurses need to be informed 2 days in advance and the family would need to endorse a Letter of Undertaking.  
  8. Can my elderly relative smoke in LAMH?
      • Smoking is strictly prohibited within LAMH’s premises.
  9. How is safety and security ensured at Lee Ah Mooi Old Age Home?
      • The safety of residents is ensured as our nursing staff works round-the-clock on shifts. CCTVs are also installed within the premises. Residents’ safety adnd well-being has always been our Home’s top priority.
  10. Is it safe to keep valuables at Lee Ah Mooi Old Age Home?
      • We do not allow residents to bring along their valuables such as jewellery and cash. LAMH will not be responsible for any loss or damage of valuables at the nursing home should these items be brought in by the resident. 
  11. Can the residents use their personal items such as dentures, hearing aids and etc?
      • Yes. However, residents are advised to inform our nurses if they are retaining the use of essential items such as assistive devices (i.e. walking sticks, spectacles, dentures, hearing aids etc.). Such items will undergo wear and tear and the nursing home will not be liable in the event of loss or damage to the items received. 
Care Services
  1. Are your staff trained in nursing care? 
      • Our inpatient services are supported by a team of dedicated doctors, nurses, and allied health professionals. They must meet the minimum professional qualification set by the MOH as well as strict in-house selection criteria.  
  2. What is the ratio of care staff to residents at Lee Ah Mooi Old Age Home?
      • Our care staff to resident ratio is determined by resident needs based on resident’s acuity and the level of care required. LAMH ensures optimum ratio of care staff to resident at all times. Our team of dedicated and qualified nurses work on shifts to provide round-the-clock nursing care for our residents.
      • LAMH also actively seeks to optimise our nursing care through productivity measures. There are continuous efforts to improve workflow, re-design jobs and better utilise technology to maximise efficiency gains and productivity, and hence providing better care for our residents.
  3. Is there a resident doctor?
      • There is a resident doctor who comes in weekly. Should our nurses assess that any resident requires more frequent medical attention, they will highlight it to the resident doctor and the resident doctor will check on the resident promptly.
  4. Who can I talk to if I have feedback and enquiries towards the care of the resident?
      • You can speak to the Nurse Manager or Staff Nurse if you have any queries. Do note that the Home strictly corresponds with the designated guarantors stated in the admission agreement form only. Friends and families of residents will be asked to treat LAMH staff, other residents and visitors with courtesy and respect the privacy of other residents. 
  5. Does my elderly relative still have to go for his medical appointments or will consulting LAMH’s resident doctor suffice?
      • It is advised for our residents to continue going for follow-up specialist medical appointments. For chronic elderly conditions such as Hypertension, Diabetes Mellitus, etc., family is encouraged to let our resident doctor follow up with the resident.
  6. In the event of a medical emergency, which hospital will my elderly relative be admitted to?
      • Residents in the Silat branch will be sent to Singapore General Hospital while residents in the Thomson branch will be sent to Tan Tock Seng Hospital.
  7. Who are the partners-in-care of Lee Ah Mooi Old Age Home?
      • LAMH works closely with National Healthcare Group Pharmacy (Medication Supply & Blister Packing Services), AWWA (Physiotherapy/Occupational Therapy Services), Watsons (Pharmaceutical Services) and Mount Alvernia (Dietetics Services) to ensure holistic care for residents.
  8. Does LAMH allow short-term stay? 
      • Yes, residents may choose short-term stay for rehabilitation, respite or transitional hospice care.
  9. Are there ambulance services?
      • Yes, LAMH provides in-house ambulance services for non-acute hospital and TCU. However, should there be an overwhelming demand for our in-house ambulance services, LAMH may engage external ambulance services as well. In the event of a medical emergency, LAMH will call 995.
  10. What is the Resident Assessment Form (RAF)?
      • RAF reflects the physical, psychological, psychiatric, social, and emotional needs of residents in nursing homes. The assessment is made by a nurse or doctor upon admission and 2 weeks after admission. Reassessment is done once every six months. Residents will then be assigned a functional category I, II, III or IV. Category IV represents the highest nursing need.
  11. Can I bring supplements for my elderly relative’s consumption in LAMH?
      • Please consult our nursing team and resident doctor. For supplements to be given to our residents, it has to be endorsed by the hospital or our resident doctor under the Medication Management Standard Operating Procedure (SOP). Generally, there are 2 different types of supplements: medical grade supplements and over the counter supplements (OTC). In Singapore, doctors are obliged to prescribe or dispense medicines (including supplements) to patients under his or her care and they would only prescribe medicines that are either duly registered in Singapore or have been approved by Health Science Authority (HSA). Any medication (including supplements) prescription to residents need to be based on clear medical grounds.
  12. Is my elderly relative’s bed allocation fixed?
      • Bed allocations are not fixed. Bed changes could be due to our residents’ changing care needs, management of relationships between residents or LAMH’s reorganisation of wards. Rest assured that the guarantor will be informed when there is a bed change.
Donation
  1. What types of donations are accepted?
      • Our Home accepts Monetary donations and Supply donations.
  2. How do I make Supply donation?
      • For consumables, you may order from RedMart, NTUC, or any other online grocery shopping platforms and deliver it right to our nursing homes. You can also purchase from the supermarkets directly and send the donation-in-kind to us.
      • For more information on Supply donation, you may check HERE. Please drop us a message HERE if you have other queries regarding Supply donation.
  3. How do I make Monetary donation?
      • Our Home accepts different modes of Monetary donation. For more information on Monetary donations, you may check HERE. Please drop us a message HERE if you have other queries for Monetary donation.  
  4. May I get a tax-deductible receipt? 
      • We are a private nursing home that is not registered with the IPC. Hence, we will not be able to issue the tax-deductible receipts. However, we will issue donation receipts as a form of transparency to both parties. 
  5. When and where can I drop by for donation? 
      • You may drop off the donation items during office hours on Mon – Fri (9.30am – 5.30pm) or Sat (9.30am – 12.30pm) at either of our homes.
Volunteering
  1. Are you looking for Volunteers?
      • Yes, we are looking for volunteers who would like to spend time with our residents.
  2. How can I volunteer?
      • We do need volunteers who will be able to assist us in daily operations (e.g. gardening, maintenance), hairdressing, sewing, befriending our residents and spending time with our residents by planning activities the residents enjoy. 
      • For more details, please drop us a message HERE and we will get back to you as soon as we can.
Job Applications
  1. How do I apply for a job here?
      • Please drop us an email at hr-matters@leeahmooioldagehome.sg with your CV or Resume and the job you wish to apply for, and we will get back to you as soon as we can.

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